Refund Policy

Due to the custom nature of our products, returns are not accepted. However, we are human & if a mistake is made with your order, we will absolutely correct it.

We want your Hello Holly purchase to exceed your expectations!

Shipping & Delivery

At this time, Hello Holly LLC ships merchandise to locations within the United States and worldwide.

The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

INTERNATIONAL

Customs and import duties may be applied to International orders when the shipment reaches its destination.

Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your customs office to verify whether the country to which you are shipping permits the shipment of your products.

Hello Holly LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Hello Holly LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

How do I care for my new jewelry?

Remove jewelry before you shower, swim, workout, or participate in activities involving water or moisture.

Avoid lotions & perfumes directly on your jewelry, & store away from moisture & humidity when not wearing.

Do not use chemical jewelry cleaners, as they damage some metals & remove the darkening agents used when stamping.

All metals can be cleaned with a jewelry polishing cloth as needed.

Our metals have a brushed finish & can be buffed with fine steel wool if they become scratched.

Dark metals can react with your body chemistry & darken the skin or turn it a greenish color. This is a natural chemical reaction of our skin with the properties of the pure metals.

Our genuine leather cuffs are coated with a protective acrylic leather sealer, making them water resistant, but not waterproof.

Leather conditioner safe for acrylic paint may be used on our painted & stained cuffs.

Leather items become softer & more flexible as they’re worn over time.

How do I know what size to order?

All Hello Holly leather cuffs are adjustable with two snaps. Our sizes are from snap to snap on the cuff, not your normal wrist size. Depending on how loose or tight you want your cuff, you’ll add on .5” to 1.5” to your snug wrist measurement.

S/M adjusts from 6.75″ to 7.5″
M/L adjusts from 7.5″ to 8.25″
L/XL adjusts from 8.25” to 9″

If you’re unsure of your size or ordering for a gift, we recommend size M/L since it fits most adult sized wrists.

TIP: if you don’t have a flexible measuring tape, use a piece of string or strip of paper. Cut it to your wrist size, then measure with a ruler or tape measure.

What is your processing time?

Our current processing time can be found at the top of the home page. During peak holiday months, our processing time is often 1-2 weeks. This means I have an ongoing queue with 7-14 days worth of orders to create and ship at all times.

If you purchase a custom item that requires special materials, please be aware that production time is typically an additional 7-10 business days.

If you have a special occasion or deadline you need your order by, please contact us and we will do our very best to accommodate your request.

Do you offer wholesale pricing?

If you have a current resale license or certificate please contact us about carrying Hello Holly items in your brick & mortar shop or boutique.

Our minimum order for wholesale pricing is 10 cuffs.

We do not allow our wholesale customers to sell our items as their own creations.

Our pieces are labeled as Hello Holly & special orders/custom requests must be made directly by the customer through our Etsy shop.

We only allow Hello Holly to be resold in physical store locations.

We do not allow vendors to sell our products online; including Facebook, Instagram, Etsy, Handmade at Amazon, personal websites or any online selling platform.

Infants & Toddlers

Our jewelry contains small pieces & chains that are not suitable for infants & toddlers. Children under the age of 10 should be supervised while wearing our jewelry.

Allergy Alert!

All items are made & shipped from our clean, smoke free, studio in Venice, Florida. We do have two small fur babies, a Yorkie & a Shih Tzu.

Copyright Notice

All content appearing on this Web site is the property of Hello Holly LLC. Copyright © 2014-2020 Hello Holly LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2020 Hello Holly LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Hello Holly LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Hello Holly LLC or any third party, except as expressly granted herein.

Legal Notice

All notices from Hello Holly LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Hello Holly LLC shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: PO Box 1422, Venice FL 34284. Delivery shall be deemed to have been made by You to Hello Holly LLC five (5) days after the date sent.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hello Holly LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hello Holly LLC believes that customer conduct violates applicable law or is harmful to the interests of Hello Holly LLC and its subsidiaries.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Hello Holly LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Hello Holly LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Hello Holly LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. — OR Depending on State — The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Hello Holly LLC. The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Hello Holly LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Hello Holly LLC. The inclusion of material on this server does not imply any endorsement by Hello Holly LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Hello Holly LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

VOID WHERE PROHIBITED

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Hello Holly LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Hello Holly LLC shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Hello Holly LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Hello Holly LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Hello Holly LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hello Holly LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hello Holly LLC believes that customer conduct violates applicable law or is harmful to the interests of Hello Holly LLC and its subsidiaries.

Legal Stuff

© 2010-2019, Hello Holly LLC

All materials, designs, content & verbiage contained within HelloHollyShop listings, products, & materials are the intellectual property of Hello Holly LLC & may not be copied, reproduced, imitated, distributed, or displayed without Hello Holly LLC’s express written permission.

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4781ITEMS CREATED
3896HAPPY CUSTOMERS
6YEARS OF DEVELOPING
592ANSWERED QUESTIONS